Escalation Engineer

Job Details:

Location: Dallas, TX
Work Environment: Hybrid (Onsite 2x a week)

About The Company

We are a leading technology solutions provider, partnering with enterprise clients across industries to deliver cutting-edge IT services. Our team specializes in designing, implementing, and optimizing software solutions that drive efficiency, security, and scalability. With a strong commitment to innovation and customer success, we empower organizations by providing expert consulting, seamless system integration, and high-quality technical support.

Job Overview

We are seeking a Junior Software QA Consultant to join our dynamic team. In this role, you will work closely with clients to ensure seamless software implementation, customization, and optimization. Your expertise in Linux, Java or Python/PHP, JavaScript, and Android devices will be crucial in delivering high-quality solutions, troubleshooting technical issues, and enhancing system performance.

This is a great opportunity for someone with strong problem-solving skills, a passion for technology, and a desire to grow in a client-focused role.


Key Responsibilities

Software Implementation & Customization

  • Deploy and configure software applications using Linux expertise.
  • Work closely with development teams to integrate and tailor solutions to meet client needs.

Technical Support & Troubleshooting

  • Act as a key escalation point for complex technical issues.
  • Diagnose, troubleshoot, and resolve software-related challenges during implementation and post-deployment phases.

Client Training & Documentation

  • Conduct training sessions to educate clients on software functionalities.
  • Develop user-friendly guides and documentation for smooth adoption.

System Integration & Optimization

  • Ensure seamless integration of software solutions with existing IT infrastructures.
  • Work alongside stakeholders to streamline data and system connectivity.

Quality Assurance & Testing

  • Conduct end-to-end software testing to uphold industry standards and client expectations.
  • Reproduce, analyze, and report software issues to development teams for resolution.

Continuous Learning & Industry Trends

  • Stay ahead of emerging technologies in Linux, Android, and software development.
  • Provide recommendations for system enhancements and performance improvements.

What We’re Looking For

Technical Expertise:

  • Strong understanding of Linux operating systems and software deployment.
  • Experience with QA methodologies and testing best practices.
  • Familiarity with Android devices and mobile applications.
  • Knowledge of Java, Python/PHP, or JavaScript (Preferred).

Problem-Solving & Support:

  • Excellent troubleshooting and analytical skills.
  • A proactive approach to resolving technical challenges for clients.

Communication & Collaboration:

  • Strong ability to explain complex technical concepts in a simple way.
  • Ability to work effectively in a team and engage with clients.

Preferred Skills (Nice to Have):

  • Familiarity with databases (e.g., MongoDB, PostgreSQL).
  • Experience with version control systems (e.g., Git).
  • Background in software development methodologies.
  • Previous experience in client-facing consulting roles.

Why Join Us?

  • Work with cutting-edge technology in a fast-growing industry.
  • Collaborate with top-tier professionals in IT and software development.
  • Make a real impact by helping clients optimize their software solutions.
  • Career growth opportunities with hands-on learning and training.

Are you ready to take your career to the next level? Apply today and become a key part of our innovative and client-driven team.

Job Category: Escalation Quality Assurance Software Development
Job Type: Full Time
Job Location: Dallas Texas

Apply for this position

Allowed Type(s): .pdf, .doc, .docx, .rtf
Scroll to Top
Scroll to Top