CX Administrative Assistant

Job Title: CX Admin Assistant
Location: Remote, Mexico

Position Overview:
We are looking for a highly organized and detail-oriented CX Admin Assistant to support our U.S.-based Customer Experience (CX) team remotely from Mexico. If you are proficient in English and Excel, and thrive in managing large datasets, we encourage you to apply.

Key Responsibilities:

• Assist the U.S.-based CX team with various administrative tasks.
• Manage and organize large datasets using Excel, ensuring data accuracy and consistency.
• Perform data filtering, sorting, and reporting tasks to provide actionable insights to the CX team.
• Prepare and update reports for internal and external stakeholders.
• Support the team in maintaining CRM data, customer interactions, and service records.
• Communicate effectively with the CX team in English.
• Perform other related duties as assigned.

Required Qualifications:

• Proficient in English, both written and spoken.
• Strong Excel skills, particularly in managing large amounts of data and performing tasks such as filtering and reporting.
• Strong attention to detail, with an ability to maintain data accuracy.
• Excellent organizational and time management skills.
• Ability to work independently and as part of a team in a remote environment.

Preferred Qualifications:

• Previous experience in an administrative role supporting a CX team.
• Experience in the IT industry.
• Familiarity with CRM systems and tools.

What We Offer:

• Competitive salary.
• Fully remote work environment.
• Opportunities for professional growth and development.
• Collaborative and dynamic team culture.

How to Apply:
If you meet the qualifications and are excited about the opportunity to contribute to a leading IT solutions provider, please submit your resume and a cover letter detailing your experience and qualifications.